Strong communication techniques can enhance nutritional conversations in the examination room. Well-meaning pet owners can become entrenched in and confused by certain feeding practices. This presentation will review communication skills and tools to help turn potentially contentious conversations into effective ones.
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Recognize the 3 aspects of communication (content, process, and perceptual) and how to apply these aspects when making nutritional recommendations
How to utilize open-ended questions to enhance collection of a nutritional history
Recognize and acknowledge a client's perception with regard to pet nutrition before providing a nutritional recommendation
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In adherence with RACE guidelines, CE certificates can only be distributed to individual registrants under the name used upon registration. Group viewers will not be eligible to receive multiple CE certificates.
Strong communication techniques can enhance nutritional conversations in the examination room. Well-meaning pet owners can become entrenched in and confused by certain feeding practices. This presentation will review communication skills and tools to help turn potentially contentious conversations into effective ones.
What You'll Learn
Recognize the 3 aspects of communication (content, process, and perceptual) and how to apply these aspects when making nutritional recommendations
How to utilize open-ended questions to enhance collection of a nutritional history
Recognize and acknowledge a client's perception with regard to pet nutrition before providing a nutritional recommendation
Strong communication techniques can enhance nutritional conversations in the examination room. Well-meaning pet owners can become entrenched in and confused by certain feeding practices. This presentation will review communication skills and tools to help turn potentially contentious conversations into effective ones.
What You'll Learn
Recognize the 3 aspects of communication (content, process, and perceptual) and how to apply these aspects when making nutritional recommendations
How to utilize open-ended questions to enhance collection of a nutritional history
Recognize and acknowledge a client's perception with regard to pet nutrition before providing a nutritional recommendation