Purina (7/28/2021)
In a COVID world, veterinary practice is not getting any easier. The pandemic has exacerbated many underlying issues with the delivery of veterinary care. There is no one size fits all solution, but this session will present many ideas that you can put into place immediately for creating efficiency, client loyalty, team member training and focusing your practice and wellness to thrive in the current environment and beyond. This interactive session is designed for practice owners, practice managers and veterinary associates.
What You'll Learn
- Use the customer journey pathway to identify current inefficiencies in practice care delivery and potentials for patient care mistakes.
- Understand the concept of market position and use to make strategic decisions for practice offerings.
- Explore ideas for creating efficiency in work flow, building client loyalty and training team members.
Company Description
For more than 90 years, Purina has worked to create richer lives for pets and the people who love them through scientifically based nutritional innovations that help dogs and cats live longer, healthier lives. Beyond the bowl, Purina supports pet welfare with efforts to bring and keep pets and people together through adoption, education, and crisis response.
In a COVID world, veterinary practice is not getting any easier. The pandemic has exacerbated many underlying issues with the delivery of veterinary care. There is no one size fits all solution, but this session will present many ideas that you can put into place immediately for creating efficiency, client loyalty, team member training and focusing your practice and wellness to thrive in the current environment and beyond. This interactive session is designed for practice owners, practice managers and veterinary associates.
What You'll Learn
- Use the customer journey pathway to identify current inefficiencies in practice care delivery and potentials for patient care mistakes.
- Understand the concept of market position and use to make strategic decisions for practice offerings.
- Explore ideas for creating efficiency in work flow, building client loyalty and training team members.
Company Description
For more than 90 years, Purina has worked to create richer lives for pets and the people who love them through scientifically based nutritional innovations that help dogs and cats live longer, healthier lives. Beyond the bowl, Purina supports pet welfare with efforts to bring and keep pets and people together through adoption, education, and crisis response.